Luxury Inn & Airbnb Operations Manager Job – Gatlinburg, TN

Why You'll Love This Job

Join Our Team as General Manager at Lucille’s Mountain Top Inn & Spa!

Are you a hospitality professional with a passion for delivering unforgettable guest experiences? We are seeking a dynamic and guest-focused General Manager to lead operations at our picturesque mountain resort and spa. Recently featured on Trips to Discover and awarded the Tripadvisor Travelers’ Choice Award, Lucille’s Mountain Top Inn & Spa is recognized for its exceptional guest service and stunning location.

As General Manager, you’ll oversee all aspects of our day-to-day operations, ensuring excellence in service and team performance. This role involves managing key departments, including the front desk, concierge, housekeeping, reservations, and spa services. You'll also be responsible for driving sales, optimizing operations, and fostering a positive work environment.

What We’re Looking For:
The ideal candidate will have exceptional management and customer service skills, coupled with a proven background in the hospitality industry. If you're enthusiastic about leading teams and creating memorable stays for our guests, we’d love to hear from you!

What We Offer:

Competitive compensation aligned with industry standards
A supportive and growth-oriented work environment
The opportunity to lead a passionate team at one of the area’s premier mountain retreats
Relocation assistance

Key Responsibilities:

Foster a welcoming and professional culture throughout the inn
Manage reservations via apps and websites, monitor inventory through POS systems, and coordinate guest check-ins with efficient room assignments
Develop and enforce policies and procedures for smooth operations across guest services, housekeeping, maintenance, and security
Oversee supplier and vendor relationships to ensure adequate inventory and operational supplies
Ensure compliance with health, safety, labor, and licensing regulations

If you’re ready to take the lead in a thriving hospitality environment, we can’t wait to connect with you!

Responsibilities

Overseeing routine operations, including front desk, housekeeping, managing staff, ensuring guest satisfaction and maintaining the physical facilities.
Training staff members, including front desk clerks, housekeepers, food & beverage team, maintenance workers and administrative staff.
Addressing guest complaints and concerns, monitoring guest feedback and implementing changes to improve customer satisfaction.
Planning and implementing capital improvements to the inn, such as renovations, upgrades or expansions.
Managing inventory to meet financial goals and providing leadership to inn staff members when required.
Creating a memorable customer experience by delivering on guest expectations while exceeding them.

Skills & Qualifications

5+ years of experience as a hotel manager, hotel operations manager or similar role.
Preferred: Bachelor’s degree in hospitality management or a related field.
Experience managing a luxury or high-end hotel and a large team of staff.
Demonstrated success in managing regular operations, including guest experience and operational performance.
Possess strong communications skills to effectively interacts with guests, staff members and vendors.
Ability to resolve problems quickly, such as guest complaints or staff conflicts.
A keen eye for detail to monitor all aspects of the inn’s operations, from housekeeping to food & beverage services. Excellent sales and marketing acumen with great interpersonal skills.
Ability to work flexible hours, including nights, weekends and holidays.
Strong leadership skills, problem-solving understanding and commitment to providing excellent customer service.

Apply Now

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